Growth Eventually Demands a Different Operating System
by Amy Schons, Jenn Schoenbart
Jul 05, 2026
Hi everyone,
One of the things I value most about my work is having a front-row seat to the conversations business owners and senior leaders are having as they navigate growth and change.
Over the past couple of weeks, three conversations have stayed with me.
One leader was getting ready to leave for vacation. Instead of feeling excited, they spent the week before trying to prepare the business not to need them for five days. Even then, they admitted they'd still be checking in every morning because too many decisions depended on them.
Another business owner shared that referrals, which had fueled their growth for years, had started to slow. They knew they needed to spend time thinking about how technology was changing their industry, how they should evolve their brand, and what the next chapter of the business looked like. The challenge was that every week was consumed running today's business, leaving little time to build tomorrow's.
A third leader had intentionally blocked two hours on their calendar to think strategically. Within thirty minutes, that time had disappeared into customer questions, approvals, and solving problems that probably didn't need them in the first place.
At first glance, those sound like three different challenges.
They're all signs that the business has outgrown the operating system that got it here. It's asking something different of its leader now.
The operating system that helped build the business isn't necessarily the one that will grow it from here.
I've seen this in my own career, and I continue to see it in the leaders I work with.
The systems, leadership practices, and ways of working that create success in one season often become the contraints that limit the next stage of growth. Working harder. Staying involved. Solving every problem. Moving quickly from one decision to the next.
Those ways of working were once valuable. In many cases, they're exactly what built the business. The challenge is that growth changes what the business needs from its leader.
We're also leading through a period of extraordinary change. Technology is changing how work gets done. Customer expectations are evolving. Teams are looking for different kinds of leadership. The pace of business is accelerating. This isn't just about becoming a better leader. It's about making sure your operating system is built for what's next.
One pattern I continue to see is that every leader has an operating floor.
It's not the leader we aspire to be on our best day. It's the standard we naturally return to when the pressure is on. When the calendar fills up. When a customer issue lands on our desk. When it's faster to answer the question ourselves than coach someone through it.
That's when we default to the way we have always operated.
For many leaders, those patterns were built years ago. They were what the business needed at the time.
The question is whether they're still what the business needs today.
When I work with leaders, we spend surprisingly little time talking about working harder. Instead, we define what great leadership needs to look like for the stage of business they're in now.
For one leader, that means redesigning how decisions get made so the team can move confidently without them.
For another, it means creating the operating rhythm that protects strategic thinking instead of letting it disappear into the urgent.
For someone else, it means building the systems that allows work to flow through the organization so taking a vacation doesn't require weeks of preparation.
The specifics are different.
The principle isn't.
As businesses grow, leaders have to intentionally raise the standard they return to every day. Otherwise, they'll continue defaulting to ways of operating that no longer match what the business needs from them.
So before we connect again in a couple of weeks, I'd encourage you to sit with two questions.
When the pressure is on, what do you naturally fall back to?
And...
What does great leadership look like for the stage your business is in today?
The gap between those two answers is often where the next version of your operating system needs to be built.
Until next time,
Amy
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Because leadership isn't just about managing your calendar, it's also about managing your energy.
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